Frequently Asked Questions

• How long do items take to produce/ship?

  Items are typically produced and shipped within 4-8 business days.

• What is your return policy?

  While we do not accept returns, we understand that sometimes things don't go as planned. If you're dissatisfied with your purchase, please contact our customer support team to discuss a possible refund. We'll do our best to find a solution that works for you.

• What payment methods do you accept?

  We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and digital wallets like Apple Pay and Google Pay.

• Do you offer international shipping?

  No, we currently only offer shipping within the United States.

• How can I track my order?

  Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the shipping carrier's website. You can also find your tracking number in your order details on your account page.

• What if my item is damaged or defective?

  If you receive a damaged or defective item, please contact our customer support team within 14 days of receiving your order. We will review your case and initiate a refund process if applicable. We do not accept returns for damaged or defective items.

• Can I cancel my order?

  We currently don’t support cancellations, but we’re working on it! If your order hasn’t shipped, contact our support team—we’ll do our best to help.

• How do I contact customer support?

  Email us at spencer.sayhello@gmail.com. We're available Monday–Friday, 9 AM–5 PM PT. Visit our Contact page for more info!